Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

Please read this policy carefully before placing an order. By purchasing from our store, you agree to the terms below.

Returns

Due to the nature of our business and our cooperation with global suppliers, we only accept returns in the following cases:

  • The item arrives damaged
  • The item is defective
  • The wrong item was received

Return requests must be submitted within 7 days of delivery.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original packaging
  • Photo or video proof is required

🚫 We do not accept returns for:

Change of mind

  • Items that match the product description but do not meet personal expectations
  • Incorrect size, color, or style selection
  • Incorrect or incomplete shipping address provided by the customer
  • Delivery delays caused by shipping carriers, customs, or other external factors
  • Sale or discounted items

Refunds

Refunds are issued only after review and approval of the return request.

  • Approved refunds are processed to the original payment method
  • Refund processing times may take 5–10 business days, depending on the payment provider
  • We reserve the right to offer a replacement or store credit instead of a refund, where applicable

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photo or video evidence of the issue

Once verified, we will provide an appropriate solution, which may include:

  • A replacement
  • Store credit
  • A refund (at our discretion)

Return Shipping

  • Customers are responsible for all return shipping costs
  • We do not cover return shipping unless required by applicable law
  • We are not responsible for lost or delayed return shipments

Order Cancellations

  • Orders may be cancelled within 12 hours of purchase
  • Once an order has been processed or shipped, it cannot be cancelled

Contact

For all return or refund inquiries, please contact us at:

📧 Email: info@kumbli.com